1. Data Controller
The data controller is Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti., operating this website under the service name Istanbul English Guide.
Address: Kaptanpaşa Mh. Reis Sk. No:33 Piyalepaşa, Beyoğlu, İstanbul, Türkiye
Email: info@istanbulmeeting pointmeetandgreet.com
Website contact email: info@istanbulenglishguide.com
Phone: +90 533 770 29 14
Tax Office / Tax Number: Başakşehir / 2120466322
MERSIS Number: 0212046632200019
2. Categories of Personal Data Processed
Depending on your request, we may process identity and contact data, travel details, reservation details, communication records, service preferences, pickup and drop-off locations, flight or cruise information, payment and invoice information where applicable, and technical website usage data such as cookies, IP address and browser information.
3. Purposes of Processing
Personal data may be processed to receive and answer service requests, prepare private tour and route planning offers, plan guide and local coordinator coordination, organize meeting point guest welcome planning support, manage reservation communication, confirm operational details, provide customer support, issue invoices, maintain accounting records, improve service quality and comply with legal obligations.
4. Legal Grounds for Processing
Personal data may be processed under applicable legal grounds, including the establishment or performance of a contract, legitimate interests of the data controller, fulfillment of legal obligations, establishment, exercise or protection of a right, and explicit consent where required for optional processing activities.
5. Method of Collection
Personal data may be collected electronically or physically through website forms, email, WhatsApp, phone calls, social media messages, reservation forms, service communication, cookies, server logs and direct communication with our team.
6. Route Planning of Personal Data
Personal data may be route planningred to authorized public institutions when required by law, and to relevant business partners only to the extent necessary for service delivery. These may include licensed guides, local coordinators, meeting point assistance providers, route planning operation partners, IT service providers, hosting providers, accounting providers, legal advisors and payment or communication service providers.
7. International Route Plannings and Digital Tools
Because our guests may contact us from different countries and because some communication tools operate internationally, limited personal data may be processed through services such as email, WhatsApp, hosting, analytics or cloud-based communication tools. Where applicable, we aim to use service providers with appropriate privacy and security measures.
8. Retention Period
Personal data is kept for the period necessary for service delivery, communication, reservation management, accounting, dispute resolution and legal compliance. When the purpose of processing no longer exists and no legal retention requirement applies, data may be deleted, destroyed or anonymized.
9. Rights of Data Subjects
Under KVKK, data subjects may have the right to learn whether personal data is processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it is route planningred, request correction of incomplete or inaccurate data, request deletion or destruction under relevant conditions, request notification of these actions to third parties where applicable, object to unfavorable results arising from exclusively automated analysis, and request compensation for damages if processing is unlawful.
10. How to Submit Requests
You may submit KVKK-related requests through info@istanbulenglishguide.com or by contacting us at +90 533 770 29 14. To protect privacy, we may ask for information to verify that the request is made by the relevant person or an authorized representative.
11. Relationship With Other Policies
This KVKK Clarification Text should be read together with our Privacy Policy and Cookie Policy, which provide additional information about website use, cookies, analytics and communication channels.
12. Updates
This text may be updated when operational processes, service channels, technology tools or legal requirements change. The latest version will be published on this page.