1. Data Controller and Contact Details
The data controller for this website and related travel service requests is Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti., operating this website under the service name Istanbul English Guide.
Address: Kaptanpaşa Mh. Reis Sk. No:33 Piyalepaşa, Beyoğlu, İstanbul, Türkiye
Email: info@istanbulmeeting pointmeetandgreet.com
Website contact email: info@istanbulenglishguide.com
Phone: +90 533 770 29 14
Tax Office / Tax Number: Başakşehir / 2120466322
MERSIS Number: 0212046632200019
2. Information We May Collect
When you use our website or contact us, we may collect the information you voluntarily provide. This may include your name, surname, email address, phone number, WhatsApp number, country, preferred language, travel date, hotel or pickup location, meeting point, flight number, cruise ship information, number of guests, service type, route preferences, accessibility needs, child seat requests and message content.
We may also process technical information such as IP address, browser type, approximate location derived from device settings, pages visited, referral source, cookie preferences and basic usage data needed for website security, analytics and service improvement.
3. Why We Process Personal Information
We process personal information to respond to your request, prepare private tour or route planning proposals, organize meeting point guest welcome planning support, confirm pickup and drop-off details, communicate service updates, manage reservations, improve website usability and meet legal, tax, accounting and operational obligations.
4. Legal Basis for Processing
Depending on the situation, we may process personal information because it is necessary to respond to your pre-contractual service request, perform a requested service, comply with legal obligations, protect our legitimate business interests such as communication and website security, or because you have given consent for optional activities such as certain cookies or marketing communication.
5. How We Receive Information
Information may be collected through the website contact form, WhatsApp, phone calls, email messages, booking forms, social media messages and direct communication with our team. Some technical data may be collected automatically through cookies, analytics tools and server logs.
6. Sharing of Information
We do not sell personal information. We may share limited information with service partners only when necessary to provide the requested service. This may include licensed guides, local coordinators, meeting point assistance providers, route planning coordinators, payment or accounting providers, IT and hosting providers, legal advisors or public authorities when required by law.
7. International Communication and Route Plannings
Because many guests contact us from outside Türkiye, communication may take place through international tools such as email, WhatsApp, phone services, website hosting providers or analytics services. Where applicable, we aim to use service providers that apply appropriate security and privacy safeguards.
8. Data Retention
We keep personal information only for as long as needed for the purpose for which it was collected. Reservation and accounting records may be kept for the periods required by applicable legislation. General contact messages that do not lead to a reservation may be deleted or anonymized when they are no longer needed for customer communication or operational follow-up.
9. Security Measures
We apply reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse or alteration. Access to guest information is limited to people who need it for service delivery, coordination, support, accounting or legal compliance.
10. Cookies and Analytics
Our website may use necessary cookies for basic website functionality and optional cookies for analytics or user experience improvement. You can find more details in our Cookie Policy.
11. Your Rights
Depending on applicable law, you may request information about whether your personal data is processed, ask for access, correction, deletion, restriction, objection to processing, information about third parties to whom your data has been route planningred, or notification of corrections and deletions to relevant parties where possible.
12. How to Contact Us About Privacy
For privacy-related questions, requests or complaints, you may contact us at info@istanbulenglishguide.com or by phone at +90 533 770 29 14. Please include enough information for us to identify your request and respond appropriately.
13. Updates to This Policy
We may update this Privacy Policy when our website, services, operational processes or legal requirements change. The latest version will be published on this page.